With the goal to increase satisfaction, you need to know why the respondents are happy or not.
In eight seconds you get both overall satisfaction and ratings of your chosen factors.
Is it for example the service, the waiting time or the availability that needs attention?
The second page is optional to give every respondent a positive survey experience. With this approach, you will on average get 50% of the respondents to give the detailed ratings that are deeply analyzed. This unique method automatically sends action plans ready to use at the staff meeting. It points out which factor has the highest priority right now. There is no need for interpretation - get right into action.
8 Second Survey can be adapted to different environments where feedback from different target groups is collected.
You can either use simple segmentation to give different surveys to each target group, or you can use a more advanced question logic where a specific question is shown only to the respondents that meet a required pattern of responses. For example you could let the dissatisfied respondents clarify their experience. In any case the admin system gives you full control and overview over the different paths.
Reach all data instantly in the fast and flexible cloud based admin - wherever you are, on your computer or mobile. Create surveys with ease and use our vast range of charts to view the results.
The segmentation panel lets you pick the correct time span, collection point and survey. You can even use each option in the survey to filter the results. For example, you can show answers specifically from dissatisfied respondents. An adaptable hierarchy will work for any team size and the user specific access gives the structure your team needs.
Type: Retail
Respondents: 17 768/month
Completion rate: 42%
"As a store manager at IKEA, I encountered different customer research tools throughout my career, but 8 Second Survey differs from everything else. It's the only tool that comes with a complete priority analysis, which makes all the difference!"
Martin Liabäck
(fmr.) store manager
IKEA is the world's largest furniture retailer. With a huge number of visitors every day, keeping up with their opinion can be a challenge. At an IKEA store the customer experience is everything. From the moment you park the car, until you have checked out and left the area, every step is important.IKEA uses 8 Second Survey for two main purposes.