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Popular e-commerce platforms



Web widget



Integrated web



Email surveys



Package branding





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Collect fast feedback



FIND THE MISSING LINK

ANALYZE AND OPTIMIZE THE EXPERIENCE

Put out a survey that answers why the experience is good or bad and what to improve. Either with a widget, an integrated survey or a link in an email or on a product. The unique GreatRate method brings the most vital information into an effective package. The second page is optional to keep respondents happy.

In an eight second survey you have all the information needed to get action plans that show you the critical areas that creates negative experiences. You can use this to optimize for example the payment process or the information on a web page and thereby get happier visitors.

NPS

Tendency of recommending

Net Promoter Score (NPS) asks the question "How likely are you to recommend us to a friend or colleague?". The scale is 0-10 and only the top 9 and 10 are considered positive. This makes NPS a powerful way of making sure the results show people who would actually recommend your brand. And those who would trash talk and damage it.

In most cases we recommend you to use this in combination with a deeper GreatRate analysis.



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Actionable insight



Results & Analytics

Cloud based admin with powerful segmenting

Reach all data instantly in the fast and flexible cloud based admin - wherever you are, on your computer or mobile. Create surveys with ease and use our vast range of charts to view the results.

The segmentation panel lets you pick the correct time span, collection point and survey. You can even use each option in the survey to filter the results. For example you can show answers specifically from dissatisfied respondents. An adaptable hierarchy will work for any team size and the user specific access gives the structure your team needs.



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WHY E-COMMERCE FEEDBACK?



Customer reviews online is important to E-commerce stores, since 70% of customers consult reviews or ratings before making a final purchase. Getting good reviews is a positive effect, but trying to handle all reviews, both good and bad, on different sites and social media is not a practical way of finding the right improvements.

In addition to that most people don't have time to write an entire review, and the desire for a fast and seamless web experience demands an intuitive interface for collecting valuable information. With a tool for collecting opinions at the time of the experience, through the customer journey, you get more precise insight of what will make customers happier, share positive opinions and recommend your brand to others.


Examples of steps in a customer journey is the first registration, the confirmation page or when a customer tries to abandon the cart. In the last example you could look into unexpected/added costs at checkout stage, better deals at another site, the process taking long, the delivery options don’t suit requirements and more.

You can make fast and intuitive feedback an integrated part of the site, and use polls for identifying trends which can help you make better business decisions.

Collecting data instantly - that is analyzed and reported to point out important improvements - is a fruitful method for a flourishing business.





You are in great company

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