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Popular market platforms



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PACKAGE BRANDING



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Collect fast feedback



IMAGE QUESTIONS

BRANDS, ASSORTMENT, VOTING AND MORE

Which brand do you recognize the most? Which product should we add to our assortment? Who will you vote for? Which color should we paint on this wall? Whatever you can think of - we have a question type that suits you.

Upload any picture to your image library and let the respondents pick one or more options. You can even create your own rating scale by adding values to your images. You can also add a caption to each question to explain its meaning.

FAST IMPACT ANALYSIS

MAKE STRATEGIC DECISIONS

The unique 8 Second Survey method is perfect for focusing on a specific field and solving a specific problem. In only eight seconds you can dive down into questions like what products need improvement or what impacts a certain experience.

Since the second page is optional the respondent stays positive to the survey. This way you can use this method both short term and long term -- either to solve a problem right now or to follow up an ongoing survey. The Action Plan helps you act instantly without needing to interpret the analysis.



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Actionable insight



Results & Analytics

Cloud based admin with powerful segmenting

Reach all data instantly in the fast and flexible cloud based admin - wherever you are, on your computer or mobile. Create surveys with ease and use our vast range of charts to view the results.

The segmentation panel lets you pick the correct time span, collection point and survey. You can even use each option in the survey to filter the results. For example you can show answers specifically from dissatisfied respondents. An adaptable hierarchy will work for any team size and the user specific access gives the structure your team needs.



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WHY MARKET RESEARCH?



Market research is a term that includes collecting vital information that helps create strategies, identify problem areas and new opportunities, understand the needs of customers, set achievable targets and make well-informed decisions. Sometimes the term marketing research is used, which means dealing with a broader range of consumers where you have not yet defined a specific market but aim to discover new areas with potential.

Market research can guarantee the success of your marketing campaigns, help you keep a tab on your competitors and help you minimize loss in your business.


Conducting research can also include collecting opinions in elections, studies and more.

The speed of information today demands better tools to collect a large amount of data and get actionable insight. There are different types of research, and out of the most common - for example qualitative and quantitative approaches - a fast and intuitive interface will be especially useful for quantitative approaches. Therefore we give you the possibility to use several question types and different surveys on a vast range of platforms.





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Case study



Features Image

Type: Grocery store
Respondents: 28 478/month
Completion rate: 53%
"We have used 8 Second Survey for over three years now, Great tool to get a daily and easy follow-up on customer and employee satisfaction!"
Emil Remröd
Store owner
Client case: ICA
ICA Group is one of the largest retail companies in the Nordic countries. The stores focus on groceries with a high level of service. They vary in size, from small ICA Nearby stores to large Hypermarkets that also have departments for fashion, entertainment, gardening and electrical products. Keeping up with the customer demand - with different geographical locations and varying sizes and target groups - is hard with only a general customer survey. 8 Second Survey is used to pin point local areas to improve, adapted to the specific challenges in each store.
The ICA Group uses 8 Second Survey for two main purposes.
1. Identify local customer needs.
2. Monitor satisfaction level and find factors that needs to be improved.

For these two purposes the floorstand kiosk was chosen to collect the customer's feedback instantly in the store.


IDENTIFY LOCAL CUSTOMER NEEDS
Floorstand kiosks can be placed either at the exit or in specific departments of a store. When it comes to analyzing what the customers feel about the assortment, a stand is usually placed in a specific department, for example Fruit and vegetables, Bread, Soda or Dairy products. A general question comes first, for example: "How satisfied are you with our Fruit and Vegetables department?". A second page, with factors to rate, is optional. This makes the survey experience good for every respondent. In this case 53% of the respondents choose to go to the second page. Compared with a survey that only has one question, an 8 Second survey gets far more actionable data, and in this case the store owner wants to know what to improve which makes this method perfect. The factors are: Availability and filling, Ecologic alternatives, Fresh look and Assortment. A common result in this department is that the factor Fresh look needs to be improved - something that is automatically analyzed and reported to the store manager at a chosen time or interval.

In some stores that serve warm meals during lunchtime, other questions are asked. The manager wants to know what the customers think - what needs to be improved? In this case there is also an in-depth analysis to pinpoint exactly how to improve the warm meals. A floorstand kiosk is placed at the heating cabinet where the meals are. The first page asks: "How satisfied are you with our warm meals?" The factors on the second page are: Portion size, Menu, Variation of meals and Price. After a few days the manager gets the result that shows which factor to improve. To mention an example of improvement, let's look at a case where Menu and Variation of meals was pointed out. To gain knowledge of how to improve the menu, the questions were changed. The first question was changed to: "How satisfied are you with the menu and variation of meals?". The factors on the second page were: Meals from different parts of the world, Vegetarian alternatives, Standard local dishes, Hot food and Exclusive food. In this case "Standard local dishes" was pointed out as the factor to improve. Adding that to the menu resulted in more satisfied customers.


MONITOR SATISFACTION - AND FIND THE RIGHT ACTION
To measure overall satisfaction and what to improve, a floorstand is placed at the exit. The first question is: "How satisfied are you with your visit?" The factors on the second page are: Staff service at checkout, Waiting time at checkout, Staff service inside the store, Staff availability inside the store and Easy to find what I'm looking for. The manager can follow the trends each day and find times that need attention. To communicate easily to the staff, the Action Plan is used at the beginning of every week. It gives the staff a common goal and improves productivity and customer satisfaction. During special circumstances this Action Plan can point out a factor that normally isn't in need of improvements, but is currently impacting negatively. In these stores, factors regarding "Staff availability" and "Staff service" are the most common priorities. Therefore there are a lot of cases with in-depth surveys regarding those factors. Here are two examples:

This example is about giving the staff the right thing to improve. Page one: "How satisfied are you with the Staff service?" Factors on page two: Available staff to ask, The staff paid attention to you inside the store, The staff was easy to contact and Did you get help with your errand? This is automatically analyzed and reported and leads to quick improvements.

The second example is about finding where in the store faster service is needed. Page one: "How fast do you get service from our Staff?" Factors on page two: At the checkout, In the self service checkout, In the mail delivery and Inside the store. The report clearly shows where to take action.